Customer Service

All orders will be despatched via a recorded delivery service, same day usually or latest within 48 hours, unless otherwise agreed with the customer. This date is calculated from the receipt of order from authorised accounts or from the receipt of full payment from non-account customers. Our prices exclude delivery charges and VAT.

Parcels up to 100 kilos maximum weight £10.00 each
Pallets (standard UK or Euro) £45.00 each

Delivery arrangements and charges will be agreed with the customer before despatch of goods.

If preferred, orders may be collected from the trade counter from 08.00 -16.30 Mon-Fri by prior arrangement with sales

Packer Products aim to ship all orders on the day of order receipt; it is therefore only possible to cancel your order before we have shipped it. To check whether it is still possible to cancel your order, please contact sales.

If, for any reason, you are unhappy with a purchase made through our web site, you may return it in its original unused condition within 30 days for a full refund. If the returned item is found to be damaged or requires re-boxing then a rectification/re-boxing charge will be deducted from any refund. Please notify sales before returning the item.

If you take delivery of a package and you find that the contents have been damaged in transit or is short delivered, you must notify sales within 2 working days of receipt. Return damaged item(s) to us within 30 calendar days for a refund or exchange. Please notify sales of the damage before returning the item. Notification of non-delivery is required within 14 days of invoice date.

If an item is found to be faulty, either on receipt or within its warranty period, you may return it for rectification (or, at our discretion, replacement). Please notify sales before returning the item. IT IS YOUR RESPONSIBILITY TO ENSURE RETURNED GOODS ARE ADEQUATELY PACKED TO AVOID FURTHER DAMAGE OR LOSS.

We are able to provide a comprehensive and efficient service including the supply of spare parts and on site repair where appropriate. Refurbished equipment available at discount prices. Contact sales to obtain details.

All images & videos are representative and products are liable to specification change without notice.

All products have a 12 month warranty against faulty manufacture unless otherwise stated on the product information.

A full copy of our terms and conditions is available upon application.

Under no circumstances will we trade or sell your customer details. We may, in accordance with the Data Protection Act 1998, use information from you for market research.