SHIPPING OF WEB SITE ORDERS
(excluding Scottish Highlands)
All orders will be despatched via a recorded delivery service, same day usually or latest within 48 hours, unless otherwise agreed with the customer. This date is calculated from the receipt of order from authorised accounts or from the receipt of full payment from non-account customers. Our prices exclude delivery charges and VAT.
(excluding Scottish Highlands)
Standard parcel carriage £10.00
Standard pallet carriage £50.00
Delivery arrangements and charges will be agreed with the customer before despatch of goods.
If preferred, orders may be collected from the trade counter from 08.00 -16.30 Mon-Fri by prior arrangement with sales
WEB SITE ORDER CANCELLATION
Packer Products aim to ship all orders on the day of order receipt; it is therefore only possible to cancel your order before we have shipped it. To check whether it is still possible to cancel your order, please contact sales
RETURN OF WEB SITE PURCHASES
If, for any reason, you are unhappy with a purchase made through our web site, you may return it in its original unused condition within 30 days for a full refund. Cost of return is borne by purchaser except for faulty or damaged items. If the returned item is found to be damaged or requires re-boxing then a rectification/re-boxing charge will be deducted from any refund. Please notify sales
before returning the item.
If you take delivery of a package and you find that the contents have been damaged in transit or is short delivered, you must notify sales within 2 working days of receipt. Return damaged item(s) to us within 30 calendar days for a refund or exchange. Please notify sales
of the damage before returning the item. Notification of non-delivery is required within 14 days of invoice date.
If an item is found to be faulty, either on receipt or within its warranty period, you may return it for rectification (or, at our discretion, replacement). Please notify sales
before returning the item. IT IS YOUR RESPONSIBILITY TO ENSURE RETURNED GOODS ARE ADEQUATELY PACKED TO AVOID FURTHER DAMAGE OR LOSS.
SERVICE AND REPAIR
Full after-sales service for your peace of mind. Our dedicated repair department maintains a comprehensive stock of spare parts for quick turnaround. Engineers are available for on-site service and maintenance contracts are negotiable upon request. Refurbished equipment available at discount prices. Contact sales
to obtain details.
IMAGES & VIDEOS
All images & videos are representative and products are liable to specification change without notice.
All products have a 12 month warranty against faulty manufacture unless otherwise stated on the product information.
TERMS AND CONDITIONS
A full copy of our terms and conditions is available upon application.
Under no circumstances will we trade or sell your customer details. We may, in accordance with the Data Protection Act 1998, use information from you for market research.
We reserve the right to send marketing material to customers who make a purchase through the website. The recipient is of course, given the option to unsubscribe from any further marketing material we send out.